Returns and refunds

RETURNS AND REFUNDS

Roconutt offers a 14-day return option. If you wish to exchange the product, you have 14 days after the date of receipt of the package to send us the product.

If you contact us after 14 days, or if the product has not reached us within the allotted time, returns will not be accepted.

In order for a return to be accepted, the product must be new, unused, in its original condition and in its original packaging, as you received it.

Please do not send your product until you have received confirmation from support.

To be eligible for a return, please provide the following information to support:

  • An email of your return request, sent to contact@roconutt.com
    within a maximum of 14 days after receipt.
  • 2-3 photos of the product (or video if needed)
  • An email explaining the reason for the return/refund request.

Once we have this information, we can decide what to do next.

If your request has been accepted, you will be quickly informed by email, and you will get all the details to return the product.

Once we have received the product, and inspected it, you will receive an email confirming that the product has been received.

If the return conditions have been met and your return is complete, you will receive a refund for your order. This will appear on your bank statement or PayPal account within 14 working days. You will be responsible for the return shipping costs.

Refunds will not be accepted for the following cases:

  • If the package was not delivered because you provided the wrong address, or an incomplete address
  • If the package has not been delivered due to circumstances that are beyond our control (natural disaster, snow, package stuck at customs)
  • If the tracking shows "Delivered" but you say you haven't received anything.
  • If a postman does not leave you a delivery note, and the package ends up being returned to the sender (you will have to make a claim to the postal service of your country. La Poste for France, BPost for Belgium etc...)
  • For all deliveries outside metropolitan France.
  • For all orders made during FLASH Sale, exceptional discounts or with a promotional code.
  • Other exceptional circumstances that are not within the control of Roconutt.com

PRODUCT EXCHANGE.

We only exchange defective products. If you have received a defective product, please contact us by email at contact@roconutt.com within 14 days of receiving the product, and your product will be replaced as soon as possible after receiving the proof (photos, videos, etc.).

 

DELIVERY

If you wish to return a product, you will be responsible for the return shipping costs.

For some cases where we are responsible, we will cover the return shipping costs. For example, if you don't receive the wrong product ordered.

All products returned to us must be sent for tracking to our Parcel Return Centre in order to avoid disputes. You will be able to provide us with the tracking number of the returned product at Roconutt.com

You must also provide the completed and printed return form in the package so that you can be identified and reimbursed.